Reducing churn & increasing upsells: Tactical tips for how PMMs can increase customer retention

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About this talk

With over 33% of sales and marketing teams shifting their top priority to maintaining their current customer base, it can be difficult for PMM's who are familiar with working with the sales team to know where to add value. In this session, we give tips on how to enable the CS and account management teams on what to look for and how to get value from existing customers.

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